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Frequently Asked Questions

Can I use public transportation to get to the venue?
BART is encouraged. 90 minutes prior to show time special service buses from the Concord BART station will begin service directly to the Pavilion. The buses will also return guests to the Concord BART station after the show is over. The cost is $3 per person each way. Please note that there is no service for community or parking lot events.
 
What are my parking options?
Parking is included in the price of tickets. VIP Parking is available for $40.00. Enter through Gate B and follow the signs. BUT WE ENCOURAGE YOU TO CARPOOL.  PARKING LOTS FILL UP QUICKLY.

What to bring:
Items allowed in this venue include: disposable or digital cameras, low profile lawn chairs (height not to exceed 6” inches), small bags or backpacks, small umbrellas (tote size), ponchos or rain coats, seat cushions, snack or picnic food in one clear, plastic gallon size bag (one per person), and, factory sealed bottled water (one per person). Note: These guidelines are subject to change. Please wear comfortable shoes and dress attire.
 
 
Driving directions:
 
From Sacramento:
Take Highway 80 west to Highway 680. Proceed south on Highway 680 across the Martinez Bridge. Take the Highway 4/ Pittsburg Exit. Proceed east on Highway 4 to the Railroad Ave. Exit in Pittsburg. Turn right on Railroad Ave. This becomes Kirker Pass Rd as you leave Pittsburg. Follow Kirker Pass Rd for approximately three miles. The Pavilion will be on your left. Alternate route: Continue south on 680 passed Highway 4. Take the Willow Pass Rd Exit and turn left. Follow Willow Pass Rd east to Gateway Blvd. Take a soft right turn one block to Clayton Rd and make a soft left turn. Take Clayton Rd east to Kirker Pass Rd and turn left. At the second signal light, the pavilion will be at your right.

From the North Bay:
Cross the Richmond Bridge. Take the Castro St Exit. Follow the signs to the Richmond Pkwy. Take the Richmond Pkwy to Highway 80 east. Take the Highway 4/ Martinez Exit. Take the Railroad Ave Exit in Pittsburg. Turn right on Railroad Ave. This becomes Kirker Pass Rd as you leave Pittsburg. The Pavilion will be on your left.
From the South Bay: Take Highway 680 North. Exit on Ygnacio Valley Rd and turn right. After 8 1/2 miles, the Pavilion will be on your right.
 
What can I bring?
 
You are allowed to bring in food for personal consumption as long as it fits in a one gallon, ziploc bag, plastic grocery bag or a small (six-pack sized) collapsible soft-sided cooler. No hard coolers of any kind are allowed. We require the patron to show the bag and it's contents to a member of our staff when entering the facility, and all items allowed in are at the staff member's discretion. A patron can bring in one factory sealed water bottle, or other non-alcoholic beverage (up to one liter in size). Blanket or sleeping bag for the lawn. Lawn chairs- seats must not be higher than 9" off the ground. PLEASE NOTE: These items are subject to change depending on the event. Inspections: For guest safety, please be prepared to have your items inspected at the gates. Photography: Point and shoot digital cameras are allowed when approved by the artist. Professional cameras with extended zoom lenses are not permitted.

Prohibited Items: Glass, cans or alcohol. Unsealed plastic beverage containers such as water bottles, etc that have the plastic factory seal broken. Weapons of any kind. Cameras & video equipment. Large ice chests- over 12.5" diameter or hard-sided (no rolling or hard coolers). Radios & TVs. Barbecues or hibachis. Footballs, softballs, Frisbees, etc. Skates or skateboards. Lawn chair seats not higher than 9” off the ground. Animals- exception being seeing-eye dogs.
 
PLEASE DRINK PENTY OF FLUIDS BEFORE AND DURING THE SHOW. We want you to have a fun time at the show.
Inspections:
 
Guests are subject to bag searches and various levels of screening subject to artist or management discretion.
 
Re-entry:
 
There will be no re-entry once you have been admitted to this venue.

Directions

SLEEP TRAIN PAVILION
2000 KIRKER PASS ROAD
CONCORD, CA

FROM SAN FRANCISCO OR THE EAST BAY:
* FROM THE BAY BRIDGE TAKE HIGHWAY 580 EAST TO HIGHWAY 24.
* FOLLOW HIGHWAY 24 TOWARD WALNUT CREEK TAKE HIGHWAY 680 NORTH.
* AT THE FIRST EXIT TAKE THE YGNACIO VALLEY ROAD EXIT AND TURN RIGHT.
* FOLLOW YGNACIO VALLEY ROAD FOR 8 1/2 MILES.
* THE PAVILION WILL BE ON THE RIGHT.

ALTERNATE ROUTE FROM SAN FRANCISCO OR THE EAST BAY:
* FROM THE BAY BRIDGE TAKE HIGHWAY 580 EAST TO HIGHWAY 24.
* FOLLOW HIGHWAY 24 TOWARD WALNUT CREEK AND HIGHWAY 680.
* TAKE INTERSTATE 680 NORTH TO THE TREAT BLVD EXIT AND TURN RIGHT.
* FOLLOW TREAT BLVD EAST TO CLAYTON ROAD AND MAKE A RIGHT TURN.
* TAKE CLAYTON ROAD TO KIRKER PASS ROAD AND MAKE A LEFT TURN.
* AT THE SECOND SIGNAL LIGHT, THE PAVILION WILL BE TO YOUR RIGHT.

FROM SACRAMENTO:
* TAKE HIGHWAY 80 WEST TO HIGHWAY 680.
* PROCEED SOUTH ON HIGHWAY 680 ACROSS THE MARTINEZ BRIDGE.
* TAKE THE HIGHWAY 4 / PITTSBURG EXIT.
* PROCEED EAST ON HIGHWAY 4 TO RAILROAD AVENUE EXIT IN PITTSBURG.
* TURN RIGHT ON RAILROAD AVENUE.
* THIS BECOMES KIRKER PASS ROAD AS YOU LEAVE PITTSBURG.
* FOLLOW KIRKER PASS ROAD FOR APPROXIMATELY 3 MILES.
* THE PAVILION WILL BE ON YOUR LEFT.

ALTERNATE ROUTE FROM SACRAMENTO:
* TAKE HIGHWAY 80 WEST TO HIGHWAY 680.
* PROCEED SOUTH ON HIGHWAY 680 ACROSS THE MARTINEZ BRIDGE.
* TAKE THE WILLOW PASS ROAD EXIT AND TURN LEFT.
* FOLLOW WILLOW PASS ROAD EAST TO GATEWAY BLVD.
* TAKE A SOFT RIGHT TURN ONE BLOCK TO CLAYTON ROAD AND MAKE A SOFT LEFT.
* TAKE CLAYTON ROAD EAST TO KIRKER PASS ROAD AND TURN LEFT.
* AT THE SECOND SIGNAL LIGHT, THE PAVILION WILL BE ON YOUR RIGHT.

FROM MARIN AND THE NORTH BAY:
* CROSS THE RICHMOND BRIDGE.
* TAKE THE FIRST EXIT AFTER THE BRIDGE, CASTRO STREET EXIT.
* FOLLOW THE SIGNS TO THE RICHMOND PARKWAY.
* TAKE THE RICHMOND PARKWAY TO HIGHWAY 80 AND GET ON HIGHWAY 80 EAST.
* TAKE THE HIGHWAY 4 / MARTINEZ EXIT.
* PROCEED EAST APRROXIMATELY 23 MILES.
* TAKE THE RAILROAD AVENUE EXIT PITTSBURG.
* TURN RIGHT ON RAILROAD AVENUE.
* THIS BECOMES KIRKER PASS ROAD AS YOU LEAVE PITTSBURG.
* FOLLOW THIS FOR APPROXIMATELY 6 MILES.
* THE PAVILION WILL BE ON YOUR LEFT.

ALTERNATE ROUTE FROM MARIN AND THE NORTH BAY:
* CROSS THE RICHMOND BRIDGE.
* TAKE THE FIRST EXIT AFTER THE BRIDGE, CASTRO STREET EXIT.
* FOLLOW THE SIGNS TO THE RICHMOND PARKWAY.
* TAKE THE RICHMOND PARKWAY TO HIGHWAY 80 AND GET ON HIGHWAY 80 EAST.
* TAKE THE HIGHWAY 4 / MARTINEZ EXIT.
* GET ON TO 680 SOUTH.
* FROM 680 TAKE THE WILLOW PASS ROAD EXIT AND TURN LEFT.
* FOLLOW WILLOW PASS ROAD EAST TO GATEWAY BLVD.
* TAKE A SOFT RIGHT TURN ONE BLOCK TO CLAYTON ROAD AMD MAKE A SOFT LEFT.
* TAKE CLAYTON ROAD EAST TO KIRKER PASS ROAD AND TURN LEFT.
* AT THE SECOND SIGNAL LIGHT, THE PAVILION WILL BE ON YOUR RIGHT.

FROM SAN JOSE AND THE SOUTH BAY:
* TAKE HIGHWAY 680 NORTH TO THE YGNACIO VALLEY ROAD EXIT IN WALNUT CREEK.
* TURN RIGHT ON TO YGNACIO VALLEY ROAD AND GO 8 1/2 MILES.
* THE PAVILION WILL BE ON THE RIGHT.

ALTERNATE ROUTE FROM SAN JOSE AND THE SOUTH BAY:
* TAKE HIGHWAY 680 NORTH TO THE TREAT BLVD EXIT AND TURN RIGHT.
* FOLLOW TREAT BLVD EAST TO CLAYTON ROAD AND MAKE A RIGHT TURN.
* TAKE CLAYTON ROAD TO KIRKER PASS ROAD AND MAKE A LEFT TURN.
* AT THE SECOND SIGNAL LIGHT, THE PAVILION WILL BE ON THE RIGHT.

FROM THE STOCKTON AREA:
* TAKE HIGHWAY 4 TO THE RAILROAD AVENUE EXIT IN PITTSBURG.
* TURN LEFT ON CALIFORNIA AVENUE.
* TURN LEFT ON RAILROAD AVENUE.
* THIS BECOMES KIRKER PASS ROAD AS YOU LEAVE PITTSBURG.
* FOLLOW THIS FOR APPROXIMATELY 3 MILES.
* THE PAVILION WILL BE ON YOUR LEFT AT THE NEXT SIGNAL.

ALTERNATE ROUTE FROM THE STOCKTON AREA:
* TAKE HIGHWAY 4 TO LOVERIDGE ROAD EXIT IN PITTSBURG.
* STAY TO YOUR RIGHT AND FOLLOW BACK OVER THE FREEWAY.
* FOLLOW LOVERIDGE ROAD FOR APPROXIMATELY 2 1/2 MILES UNTIL BUCHANAN ROAD.
* TURN RIGHT ON TO BUCHANAN ROAD AND GO 2 MILES TO KIRKER PASS ROAD.
* TURN LEFT ON TO KIRKER PASS ROAD AND GO APPROXIMATELY 3 MILES.
* THE PAVILION WILL BE TO YOUR LEFT AT THE NEXT SIGNAL.

FROM SAN MATEO AND THE LOWER PENINSULA:
* FROM THE SAN MATEO BRIDGE, TAKE HIGHWAY 880 NORTH TO HIGHWAY 238.
* TAKE HIGHWAY 580 EAST TO HIGHWAY 680 NORTH TO WALNUT CREEK.
* TURN RIGHT ON TO YGNACIO VALLEY ROAD AND GO 8 1/2 MILES.
* THE PAVILION WILL BE ON THE RIGHT.

ALTERNATE ROUTE FROM SAN MATEO AND THE LOWER PENINSULA:
* FROM THE SAN MATEO BRIDGE, TAKE HIGHWAY 880 NORTH TO HIGHWAY 238.
* TAKE HIGHWAY 580 EAST TO HIGHWAY 680 NORTH TO TREAT BLVD.
* EXIT AND TURN RIGHT.
* FOLLOW TREAT BLVD EAST TO CLAYTON ROAD AND MAKE A RIGHT TURN.
* TAKE CLAYTON ROAD TO KIRKER PASS ROAD AND MAKE A LEFT TURN.
* AT THE SECOND SIGNAL LIGHT, THE PAVILION WILL BE ON THE RIGHT.

Parking

PLEASE NOTE THAT OUR PARKING LOTS GENERALLY OPEN 1 1/2 HOURS BEFORE AN EVENT.
PREMIER PARKING: $40.
RV/BUS/LIMO PARKING: $80
ENTER THROUGH GATE B (SECOND ENTRANCE OFF KIRKER ROAD) FOLLOW SIGNS TO PREMIER PARKING.
TO AVOID TRAFFIC CONGESTION WE ADVISE YOU CARPOOL AND ARRIVE EARLY.


Public Transportation
FROM BART:
* TAKE BART TO THE CONCORD STATION.
* TAKE BAUER TRANSPORT BUS TO THE PAVILION.
* THERE IS A $5 ROUND TRIP FEE
* BUSES BEGIN RUNNING 1 1/2 HOURS BEFORE PAID ADMISSION CONCERTS UP TO SHOW TIME.
* BUSES START RETURNING TO BART WITHIN 20 MINUTES AFTER THE CONCERT.
* LAST BUS LEAVES ABOUT 30 MINUTES AFTER THE CONCERT.



Box Office Numbers

(925) 67-MUSIC (MAIN OFFICE PHONE)
PavilionBoxOffice@Livenation.com




Box Office Hours

LOCATED AT THE MAIN ENTRANCE OF THE PAVILION.

Please call (925) 676-8742 for current hours of operation.
 

Types of Payment Accepted

THE SLEEP TRAIN PAVILION ACCEPTS CASH, VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER.

Will Call

WILL CALL IS AVAILABLE 90 MINUTES BEFORE THE EVENT STARTS AT THE SLEEP TRAIN PAVILION BOX OFFICE.

Accessible Seating

FOR GUESTS WITH DISABILITIES, YOU MAY PURCHASE THROUGH TICKETMASTER OR CALL THE SLEEP TRAIN PAVILION AT (925) 67-MUSIC

General Rules

ALL SHOWS GO ON RAIN OR SHINE
NO TAILGATING
CONSUMING FOOD OR BEVERAGE IN THE PARKING LOT IS PROHIBITED.

Camera Policy: Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval.

WHAT IS NOT ALLOWED:
* ALCOHOLIC BEVERAGES.
* CANS OR GLASS BOTTLES, UNSEALED CONTAINERS AND THERMOSES (NON-ALCOHOLIC BEVERAGES MUST BE IN FACTORY SEALED PLASTIC CONTAINER).
* LARGE OR HARD SIDED ICE CHESTS (COOLERS MUST BE SOFT SIDED AND COLLAPSIBLE . SIX PACK SIZE OR SMALLER.)
* WEAPONS OF ANY KIND.
* RADIOS OR TV'S.
* LASER POINTERS.
* BARBECUES AND HIBACHIS.
* LAWN CHAIRS MORE THEN 9 INCHES OFF THE GROUND, FURNITURE OR BEANBAG CHAIRS.
* FOOTBALLS, SOFTBALLS, FRISBEES, AND ANY GAME BALLS.
* SKATES OR SKATEBOARDS.
* ANIMALS (WITH THE EXCEPTION OF SEEING-EYE DOGS OR SERVICE ANIMALS).

Children Rules

EVERYONE IN THE RESERVED SEATING AREA (INCLUDING BABIES) MUST HAVE A TICKET. CHILDREN TWO AND UNDER ARE ALLOWED ON THE LAWN FOR FREE.

Miscellaneous

Service Charge
The Pavilion Box Office has a $6.00 service charge per ticket.
There is no fee at the Pavilion Box Office on Saturdays from 10 am to 2pm.

 
Have a great time and can’t wait to see you at STONE SOUL 2013!!!!

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